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about paysafe

Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.

Reviewed on
5/5
30,000
+

Hours delivered back to the business

100
+

SOX compliance in Settlement process automation

95
+

Success rate of bot case completion

6
+

For functional release of OBT, RTS and OGS

The Chalange

Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.

Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.

Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

What did
Tecnologia do

Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.

Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.

The Results

The technology that we use to support Paysafe

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

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case studies

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The Digital Pandemic: A 2025 Analysis of Five Critical Cybersecurity Breaches

In our hyper-connected world, the security of our digital infrastructure is not just an IT issue; it’s a societal one. The year 2025 has already been marked by a series of high-impact cyber attacks targeting everything from our legal system to the tech giants we rely on daily. These aren’t just headlines; they are case studies in modern digital warfare, revealing critical vulnerabilities and offering crucial lessons. This deep-dive analysis explores five significant breaches, breaking down what happened, the real-world impact, and most importantly, what you can do to fortify your defenses. 1. The US Federal Judiciary Breach: A Crack in the Foundation of Justice The integrity of the justice system relies on its ability to protect sensitive information. The Breach Explained The very core of the United States’ digital legal framework, the PACER and CM/ECF systems, was compromised. These systems are the national repository for sensitive, non-public court documents, case filings, and legal records. Attackers gained unauthorized entry, putting decades of confidential legal data at risk. Why It’s a Major Concern Compromised Legal Cases: Attackers could access sealed evidence, witness lists, or strategic legal filings, potentially leading to case tampering or blackmail. Erosion of Trust: The integrity of the judicial system relies on its ability to protect sensitive information. This breach erodes public trust in the security of the legal process. National Security Risks: Case files often contain sensitive information related to national security, corporate espionage, and informant data. The response—reverting to paper-only filings in many courts—is a testament to the severity of the breach and a worrying step backward in digital governance. Your Action Plan For Legal Professionals: Immediately review and update your firm’s data handling policies. Implement end-to-end encryption for all client communications and consider physical data backups for ultra-sensitive case files. For Individuals: Be aware that PII (Personally Identifiable Information) within court records may have been exposed. Monitor your credit and be cautious of phishing emails that might leverage information from legal proceedings. 2. Google’s Salesforce Database: The Social Engineering Gambit The Breach Explained Attackers successfully breached a Salesforce database instance used by Google. They didn’t use brute-force attacks or exploit a software flaw. Instead, they used a far more potent weapon: social engineering. By manipulating employees, they convinced them to grant access credentials, opening the door to a treasure trove of data from small and medium-sized businesses that use Google’s services. Why It’s a Major Concern This highlights that even when a tech giant like Google has world-class security, the human element remains a primary attack vector. The hackers targeted the supply chain, understanding that smaller businesses connected to Google’s ecosystem might have less robust security training. Your Action Plan Implement Mandatory MFA: Multi-Factor Authentication is the single most effective tool against credential theft. It should be mandatory for all critical accounts, no exceptions. Continuous Security Training: Don’t rely on a once-a-year training session. Conduct regular, engaging training that includes simulations of modern social engineering and phishing attacks. Teach employees to adopt a “zero-trust” mindset towards unsolicited requests for information or access. 3. The Cisco Vishing Attack: When the Threat is a Voice Vishing bypasses technical defenses by exploiting human psychology. The Breach Explained Cisco, a global leader in cybersecurity products, was infiltrated via vishing (voice phishing). Attackers called Cisco employees, likely impersonating IT support or senior management, and created a sense of urgency to trick them into divulging sensitive information or providing remote access to their systems. Why It’s a Major Concern Vishing preys on human psychology—our inherent desire to be helpful and to trust authority. It bypasses technical defenses like firewalls and email filters entirely. An attacker with a convincing voice and a well-researched script can be more effective than a sophisticated piece of malware. Your Action Plan Establish Verification Protocols: Create a strict protocol for any request for sensitive data or access made via phone or message. This should involve verifying the person’s identity through a separate, trusted communication channel (e.g., calling them back on their official directory number). Empower Employees to Say No: Foster a culture where employees feel safe to question and refuse unusual requests, even if they appear to come from a superior. Reward vigilance, not just compliance. 4. The Lowen Z App Leak: A Bug with 20 Million Consequences The Breach Explained A seemingly minor security bug in the Lowen Z application resulted in a massive data leak, exposing the email addresses of nearly 20 million users. The company’s response indicated a full fix would be a lengthy process, leaving users exposed in the interim. Why It’s a Major Concern An email address is the key to your digital kingdom. For cybercriminals, a list of 20 million active emails is the fuel for devastatingly effective attacks: Targeted Phishing: They can craft emails appearing to come from Lowen Z, asking users to “verify their account” by entering their password on a fake site. Credential Stuffing: They will take these emails and try to use them with commonly used passwords to break into other accounts (banking, social media, etc.). Your Action Plan Immediate Password Change: If you are a user of the affected app, change your password immediately. Use a Password Manager: This is crucial. A password manager allows you to create and store unique, complex passwords for every single service you use. This way, a breach at one company doesn’t compromise your other accounts. Scrutinize Every Email: Be on high alert for phishing attempts. Check the sender’s email address carefully and never click on suspicious links. 5. NVIDIA & Trend Micro: The Critical Vulnerability Race The Breach Explained Critical vulnerabilities were discovered in high-stakes software: the NVIDIA Criteo AI Server and the Trend Micro Apex One security platform. These weren’t minor flaws; they were vulnerabilities that could allow a remote attacker to execute their own code and take complete control of a server. Why It’s a Major Concern When the compromised software is related to AI infrastructure or, ironically, a cybersecurity platform, the potential for damage is exponential.

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